Mercuryxshop
High Quality Sphalerite Tower | Natural Stone Gemstone | Crystal
FAQ
Questions and Answers
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Do you ship internationally? How much will it cost?
We do ship worldwide! Every order is a little different from the next. We are unable to give an estimate on how much your order will cost to ship internationally. You can figure out your shipping costs by placing all the items you’d like to purchase in your cart.
Click the “check out” button and start moving through the check out process. You are able to exit the ordering process before adding in your payment information.
Duties and customs fees for international shipments are the responsibility of the purchaser. -
Do you accept returns?
We want you to be happy with your order from us. However, since we are a small business, we are unable to offer refunds if you change your mind about an order for any reason.
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What happens if my merchandise arrives damaged?
Sometimes things happen! We are happy to offer store credit or exchanges for products that arrived damaged.
Please make sure to reach out via email or Instagram with photos of damaged box and/or item(s) and we will take it from there!
If item comes damaged we will be responsible for the return of shipping cost and will happily replace any defective or broken merchandise. Please contact us within 5 days of receipt of item to qualify for repair or exchange.